+44 (0)1403 338608 insight@docex360.co.uk

IT & software from DOCEX360

Our Services

DOCEX360 provides a wide range of IT and Software solutions designed to simplify the management of information technology and maximise efficiency:

Hardware Supply & Installation – Various manufactures and models can be supplied to your specification. Equipment can be installed onsite as required.

Servers – HP, Dell, IBM, Lenovo. All server versions supported and supplied.

Network Attached Storage – Network attached storage. For storing and sharing files on a network without the need for a server.

Networking & IT Infrastructure – Whether sharing data between PCs or connecting an office full of PCs via cable or wireless.

Wireless Network Setup

Configuring your router to supply wireless with the right security in place, extending the range of your wireless with access points or powerline adaptors.

One of the most important tools of most businesses now is email. Clear and reliable communication with colleges, customers and suppliers is vital to ensure your business runs smoothly and reliably.

Office 365, supplied and hosted by Microsoft, can provide the email system you require to run your business with a guaranteed 99.99% uptime.

Office 365 is exchange email hosted in the cloud so you can access it via your PC, laptop, tablet or phone whether on the device via outlook or through webmail.

There are a number of different office 365 business plans to cater for the size and needs of your company. Whether you just need a cloud mailbox, the desktop software to go with your mailbox and plans for small business to enterprises.

If choosing a plan with the desktop software it will include Word, Excel, PowerPoint, Outlook, Publisher and OneNote on up to 5 devices per mailbox license.

Having established essential working relationships with some of the largest Network operators in the UK, we are now supplying bespoke mobile phone tariffs for business, ranging from single user sole traders, to 50+ user SMEs. With this additional service, we aim to save you and your company a lot of money each year. The mobile phone services we offer compliment our natural IT services and increase the effectiveness of your business.

Mobile & landline telephone solutions

Voice Over IP (VOIP)

Mobile Phone Solutions

We understand security is at the forefront of our customers minds with the amount of stories in the news about customers data being hacked and the damage a potential breach could do to your company. Company image, reputation and customer confidence is something that takes years to build but can be lost in an instant.

Here we supply business anti-virus with built in firewall from AVG and Symantec to protect and constantly monitor your system. This can be centrally linked to the cloud to report back to us with issues identified.

We also supply hardware firewalls which protect your network at the point of entry from unwanted intruders. Another concern we have from customer on security is email. The scammers are finding cleverer ways to try and deceive customers into thinking they are receiving legitimate emails. If you have your own domain and email we have products which can filter your email before it is received thus reducing the amount of spam and clutter received.

Businesses lose a lot of productive time spent by employees browsing the internet, while they should be working, looking at social media and shopping. AVG have a content filtering product which can block users access to certain types of website thus stopping the wasted time and increasing productivity. With this you also find a lot of social media websites have links which contain viruses and stopping the users accessing the website in the first place stops them going onto risky sites with the potential of bring viruses\spyware onto their device and into your network.

We have a number of options available to customers who require support. Whether is a simple problem or a major outage we are available to assist.

We offer support on a contract basis for customers who like to be reassured they have the support available without the worry of how much it will cost each time they call to customers who rarely need support and only for complex issues so are supported on a per support request basis.

We call provide support over the telephone, remote by dialling onto your systems or onsite if the problem requires it.

We provide support for the North East, South East and London from our offices in Newcastle Upon Tyne and East Grinstead.

Our Unlimited Online Data Backup working like a synchronisation tool. What ever information that is on your device, that you choose to backup will be backed up. If you delete is from your device, you will have 30 days before it is removed online.

SIMPLE, SECURE ONLINE BACKUP

Unlimited Online Data Backup protects your precious files by keeping a copy safely online, in the cloud. It’s hassle-free, easy-to-install, completely secure – and backs up all your important files, no matter how many you’ve got!

KEEP YOUR FILES SAFE

Unlimited Online Data Backup works quietly in the background to protect your files as you use your computer. You don’t need any technical knowledge, and it backs up all of your files – no matter how many you’ve got. You can restore your files at any time with one click.

VIEW YOUR FILES ANYWHERE

Once you’ve backed up your files with Backup you can view them from anywhere – from any web browser, or from your mobile and tablet. You can view your photos and documents, and even listen to your music and watch your movies, wherever you are.

COMPLETE PEACE OF MIND

With Unlimited Online Data Backup you can be sure your files are safe and secure. We keep multiple copies of your files, so you can get to them at any time, and we encrypt them with military-grade encryption, so that they’re completely private. If you need help at any time our outstanding support comes free!

Whether you’re a Home user or a Business, sometimes you just need IT help and support sooner, rather than later. With our Remote Services, we can connect to any desktop, laptop and Windows tablet at anytime anywhere, giving you that great quality of service you know.

Call today and arrange with one of our support team for Remote Service, or send a message to us via the Contacts us section on the website.

To get started with your remote support session, please click the link below and following the steps on screen. Be sure to note your Internet ID number and Password for use on the session.

Download the Connection Tool HERE

Be sure to accept/unblock any prompts that appear on your screen after connection has been initialised. This will ensure that the connection is not delayed.

Call now to setup your remote appointment!

Newcastle: 0191 286 1980

London: 01342 778 604

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