FAQs

IT - FAQs

Managed services in IT, provided by a “Managed Services Provider” (MSP) like Docex360, is a cost-effective way for businesses keep their IT systems up to date and secure from cyberthreats. By definition, it means to outsource your IT infrastructure and related services to a provider who is responsible for maintaining the hardware and software required.

Our managed IT services are tailored to suit your business, whether that is online support, data recovery, or ensuring your devices are top of the range, we work with you to deliver benefit to your business.

Look at our Managed IT page or get in touch with your query.

Yes, we do. We offer remote assistance online IT Support  where you can request a remote session with a technician. Alternatively, please call us on 01403 338608 and press option 3 at the operator. Once on with a technician, they will instruct you what you need to do. If you’d like to contact us, please fill in our contact form.

Our monitoring software is operating 24 hours a day, seven days a week to detect vulnerabilities and security threats with automated software to update settings and provide protection. Our client portal is available 24/7 to view and submit tickets for your company.

The Team are available during standard office hours unless otherwise agreed by special arrangement.

Technician at server rack

IT - FAQs

Managed services in IT, provided by a “Managed Services Provider” (MSP) like Docex360, is a cost-effective way for businesses keep their IT systems up to date and secure from cyberthreats. By definition, it means to outsource your IT infrastructure and related services to a provider who is responsible for maintaining the hardware and software required.

Our managed IT services are tailored to suit your business, whether that is online support, data recovery, or ensuring your devices are top of the range, we work with you to deliver benefit to your business.

Look at our Managed IT page or get in touch with your query.

Yes, we do. We offer remote assistance online IT Support  where you can request a remote session with a technician. Alternatively, please call us on 01403 338608 and press option 3 at the operator. Once on with a technician, they will instruct you what you need to do. If you’d like to contact us, please fill in our contact form.

Our monitoring software is operating 24 hours a day, seven days a week to detect vulnerabilities and security threats with automated software to update settings and provide protection. Our client portal is available 24/7 to view and submit tickets for your company.

The Team are available during standard office hours unless otherwise agreed by special arrangement.

Other Services

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IT

Running a business can be a demanding 24/7 job. But it doesn’t have to be! By partnering with a trustworthy technical support and IT services partner, you gain a powerful and knowledgeable ally.

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COMMUNICATIONS

Give your business a voice! Docex360 provide cost-effective telecoms products, ranging from cloud-hosted phone systems to more traditional line rental and calls packages.

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PRINT

Whether you’re looking for a simple solution or a fully managed print service (MPS) to optimise the performance of your print estate, Docex360 is equipped to deliver global brands locally.

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IT

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Communications

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PRINT