A to Z Logistic Solutions
Enhanced service and seamless transition cloud IT infrastructure, without interruption.
Based in Orpington, Bromley, A to Z Logistic Solutions offers a wide range of delivery services including same-day, next-day and international deliveries, with specialist expertise in pallet distribution.
As part of the APC Overnight network, A to Z joins more than 100 independent, entrepreneurial delivery and collection specialists who benefit from the collective group expertise, whilst maintaining their autonomy and independence. This includes responsibility for its own IT and telephone networks, making sure customers can make bookings, manage their account, and that systems are safe, secure and reliable, even as the business grows.
A to Z Logistic Solutions had a long-standing IT support partner in place, but never felt like they truly understood the delivery company’s needs. Despite being left unsatisfied with service levels, the directors were reluctant to switch for a number of years because of concerns over business continuity. A previous attempt at upgrading the company’s antiquated IT systems was unsuccessful, which inevitably knocked confidence.
In March 2024, A to Z Logistic Solutions turned to Docex360, who immediately set about taking the necessary steps to build a plan for seamless transition and immediately elevate the level of service.
Docex360 took over responsibility for (and enhanced) legacy systems, security and configurations, which included moving the entire IT infrastructure from on-premise to cloud-based utilising Microsoft Azure. Switching from an outdated platform to a more
modern, secure and scalable cloud-based solution ensures the business can adapt to change, improve technical processes, boost cyber security and free up space in its building by removing the need for servers. It also has greater visibility for business reporting and
management information.
Although it’s a common barrier to switching IT suppliers, there is no reason for business continuity issues when moving to the cloud, as most of the work can be done behind the scenes. In fact, many customers are surprised how seamless the switch can be.
Russell Jones, Operations and IT Director for A to Z Logistic Services, said: “Right from the start, Docex360 understood where we wanted to go. We’re now completely cloud-based, with Microsoft 365 packages that we didn’t have before. We have the ability to connect anywhere, on any device – the system is so accessible, it’s like being in the office, even when we’re not. And the transition was seamless, literally at the click of a button our end, with no downtime.”
Docex360 continues to provide a range of solutions for A to Z, including:
Russell Jones adds: “Docex360 have been a breath of fresh air. We wanted an IT partner that we can trust, that helps us to make the right decisions and with Docex360, nothing is too much trouble.”
“We know that they’re working with our best interests in mind, whether they’re solving an issue over the phone, working on site to support the team or advising on what we should be doing differently. A lot of our team have limited knowledge when it comes to IT, so having
Docex360 on site when we need them to walk us through things is invaluable.”
Ben Hall, Owner/Director at Docex360, said: “After their previous experience, the most important thing for A to Z was to work with someone they can trust. We supported them through the transition and put the necessary measures in place to improve scalability, security and visibility on a cloud-based infrastructure.”
“But more than that, we continue to work well with the team, talk to them in their language and maintain an excellent relationship, particularly when our engineers are on site.”
Want to know more about how Docex360 can help?
